20th AC Malfunction & Call to Mark Metheny | My Lennar Home

20th A/C Malfunction and Call to Mark Metheny: “I Can’t Keep Living Like This”

I woke up early on Saturday, June 10, 2017, to have a full day in my home office. As I went upstairs, I was greeted by my 20th A/C malfunction in just over four years. If you think of the typical process of getting your air conditioner fixed, it takes a minimum of four hours. That includes time to:

  • Make calls and find the first available repair company.
  • Wait time for the repair person to arrive.
  • System evaluation and the issue diagnosed once the repair person arrives.
  • Develop and evaluate an estimate by the repair person.
  • Make the air conditioner repair.
  • Make the payment (this is always a process in itself).
ac malfunction call to mark metheny lennar construction problems

I experienced another AC malfunction on June 10, 2017. After not hearing from Mark Metheny in the previous weeks, I called him.

I’m being conservative, but that’s a minimum of four hours. If this was my 20th HVAC malfunction in four years, that’s a total of at least 80 working hours wasted on A/C repairs. Yes – at a minimum that is two weeks of working time spent on A/C repairs. The A/C issues are only one of 80+ ongoing construction defects by the Lennar builder. You can see now how the cost below of this house has racked up considerably.

lennar construction defect expenses mark metheny

These are the running direct and indirect costs of a Lennar home construction defects.

Here is a full spreadsheet of all of the Lennar construction defects, along with the responses from Lennar (formerly WCI Communities) over the years. Most of the responses dramatically change for no apparent reason.

I was exhausted and hearing nothing from Lennar

Now that I’ve put in perspective what a waste of time and money it’s been just dealing with the A/C malfunctions, you can image how frustrated I was to be losing more work time – especially work I am doing on a weekend. It’s exhausting and part of why I haven’t been able to take a single day off since August of 2015 – not a single day. Not a Christmas, Thanksgiving or any other day. Not a Saturday or a Sunday. Not a single day.

So, I figured since I had not heard back from my two emails requesting time with Mark Metheny, I would just give him a call while I waited for yet another A/C repair person.

I called Mark Metheny, Lennar Florida District President, twice. The first time, I heard nothing after his voicemail greeting. The second time I left a message. Here are the call logs from that day:

First call:

Placed call to
Mark Metheny

Jun 10, 2017, 11:23:06 AM
Eastern Time

(00:00:18)

Second Call:

Placed call to
Mark Metheny

Jun 10, 2017, 11:24:29 AM
Eastern Time

(00:01:15)

“I can’t keep living like this.”

Mark didn’t answer so I left a voicemail. I explained that I was waiting for another A/C repair person and that I had been trying to request a meeting with him before we came together as a group. I was very calm, but almost on the verge of tears.

I was exhausted and frustrated. This had now been over 10% of my life on this great earth just dealing with an overwhelming number of Lennar construction defects. Nothing like a percentage of your life to put things in perspective.

I can’t keep doing this. I can’t keep living like this.

That was my message. I asked him to return my call, text or reply to my email as soon as possible.

I then composed an email to the rest of the Lennar executives.

Next Lennar communication: Email to Lennar: “I Simply Want My Life Back. All I Wanted Was a Home.”

Previous Lennar communication: Second – and Last – Conference Call with Lennar for Construction Issues