After hearing from the Florida Attorney General’s office, they indicated that a complaint would be filed on my behalf against Lennar and WCI Communities. Nothing with this process – or the result – made any sense.
On August 10, 2017, I receive this email from the Department of Business and Professional Regulation with instructions on how to complete the complaint process. Attached was a PDF with these instructions:
RE: Subject: LENNAR HOMES Case Number: 2017038756
Dear Kris Fannin: The Division of Regulation received and reviewed your complaint against LENNAR HOMES.
In order to continue processing your complaint we need the following information:
- Proof of payment (front and back of checks, receipts or bank statements)
Please send us this information within twenty (20) days from the date of this letter. If we do not receive the requested information within the stated time, we will assume that you have resolved this matter by other means and will close the case. If you have any questions please call the number below.
After a few emails for clarification, I gathered all the required documentation, organized and scanned them. I sent them back in a series of two emails.
Here is the first email to Department of Business and Professional Regulation with original contracts and deposit checks:
Here is the second email to the Department of Business and Professional Regulation with a finalized HUD statement from the date I closed on a new construction home built by Lennar (formerly WCI Communities).
The Department sent an email to me the next day on August 17, 2017, confirming receipt of all of the required documents.
Although I send this email the same day asking about the process and next steps, I never heard anything back from them.
Next event with Florida Attorney General’s office: Bizarre End to Attorney General Complaint Against Lennar
Previous event with Florida Attorney General’s office: Complaint Filed Against Lennar With Florida Attorney General Pam Bondi
#OMG I've spent the last 10 minutes reading how @krisfannin has been systematically abused by @Lennar Home Builders and the #Florida @AGPamBondi 's office in his 4 yr pursuit of a just settlement for his dangerously defective home! https://t.co/HocmUqVWaU
— John Westra (@John_Westra) November 22, 2017
Note: As of the date of this publication, all the Lennar executives went silent and none of the construction repairs (totaling nearly $300,000) were ever made, including the promised replacements of two, improperly installed and defective A/C units causing extensive mold exposure and health issues.