After hearing from the Florida Attorney General’s office, they indicated that a complaint would be filed on my behalf against Lennar and WCI Communities. On August 10, 2017, I receive this email from the Department of Business and Professional Regulation with instructions on how to complete the complaint process. Attached was a PDF with these instructions:
RE: Subject: LENNAR HOMES Case Number: 2017038756
Dear Kris Fannin: The Division of Regulation received and reviewed your complaint against LENNAR HOMES.
In order to continue processing your complaint we need the following information:
- Proof of payment (front and back of checks, receipts or bank statements)
Please send us this information within twenty (20) days from the date of this letter. If we do not receive the requested information within the stated time, we will assume that you have resolved this matter by other means and will close the case. If you have any questions please call the number below.
After a few emails for clarification, I gathered all the required documentation, organized and scanned them. I sent them back in a series of two emails.
Here is the first email to Department of Business and Professional Regulation with original contracts and deposit checks:
Here is the second email to the Department of Business and Professional Regulation with a finalized HUD statement from the date I closed on a new construction home built by Lennar (formerly WCI Communities).
The Department sent an email to me the next day on August 17, 2017, confirming receipt of all of the required documents.
Although I send this email the same day asking about the process and next steps, I never heard anything back from them.
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