Not only was the tankless gas water heater improperly installed to the wall, the exhaust on the roof was not installed correctly. The last time I allowed Bob Harrower into my home, he was insistent that both the gas water heater and dryer vent exhaust were installed correctly.
As a reminder:
Lennar has still not made the repair.
Here is the history on this issue that’s gone on for 4.5 years.
Here’s the summary from all of construction issues I keep in a spreadsheet.
*Note: For simplicity, the Lennar and WCI Communities names here are used interchangeably as Lennar took over WCI in February of 2017.
2013-2014 – First issues were reported to WCI. The initial responses were from Joel Fedora who is now a Vice President of Construction with Lennar.
Late-2014 – Towards the end of the year, I retained Amanda Buffinton (at the time a shareholder at Bush Ross) to start working the legal side of the issues, because nothing was getting resolved. The first Lennar in-house legal response happens around this time.
July 2015 – The case expands and WCI moves the case from in-house to outside legal. The outside legal responses are from this time.
September 2015 – Amanda Buffington files a 558 complaint against WCI/Lennar to start the process of filing a construction lawsuit.
October 2015 – Lennar’s outside legal sends a response to the 558 complaint. Their response was completely untrue. It’s the same attorney who provided the first outside legal response in July 2015.
Gas water heater exhaust issue description
The water heater exhaust vent on the roof is facing the wrong way causing improper ventilation. The vent should be turned away from the roof tiles to avoid tile damage and allow for proper ventilation. Comparable model homes have different proximity and location of roof exhaust pipes and vents.
Original response to the gas water heater exhaust issue from Joel Fedora
WCI will have a plumber address this issue. The current installation does not violate any code issues.
Lennar in-house legal response gas water heater exhaust issue
Del-Air to re-route the dryer vent and turn the goose neck 180 degrees. Roofer to repair roof system where vent was relocated.
Amanda Buffinton legal response to Lennar about water heater exhaust issue
Unacceptable response. Moving the dryer vent will not correct this issue. WCI has already agreed to inspect and repair the same issue.
Buffinton response to Lennar outside legal (prior to filing the 558)
WCI stated that it believes that Mr. Fannin misunderstood WCI’s response. WCI has agreed to relocate AND turn the goose neck. Mr. Fannin accepts this response while reserving his rights. Additionally, Mr. Fannin shall have decision-making authority over anything that involves changes in the aesthetics of the roof.
Final WCI outside legal response to 558 complaint
WCI offered to resolve this item but the Homeowner canceled the repair.
Note: This is not true at all. See: WCI (Now Lennar Homes) Lied in Their Legal Response. Why?
Lennar executive’s response on 5/22/2017
Turn exhaust pipe to avoid conflict with vent and exhaust pipes. Add blocking to tankless water heater and correct all piping to tankless water heater.