Lennar Tampa Call Center Initial Contact - False Sense of Hope? | My Lennar Home

Lennar Tampa Call Center Initial Contact – False Sense of Hope?

After I found out that it would be impossible to sell my home at fair market value, I contacted the Lennar Tampa call center. Here’s what happened.

As you can imagine, I have no desire to be in this Lennar home any longer. It’s been a nightmare. It’s impacted every aspect of my life, including my health.

I purchased this home as an investment. According to the current market, I have close to 200% equity in the house. However, if I want to sell it, I would have to sell it for MUCH LESS than I paid for it. Yes – that’s how bad and extensive the construction issues are in my Lennar home.

On February 14, 2017, I met with yet another realtor. After walking through all the outstanding defects, I was told again that it would be impossible to sell my home anywhere near market value. If I really wanted to sell it, it would most likely have to be a short sale.

Several realtors indicate that even if all the construction problems are fixed (never likely), because of Florida disclosure laws:

  • It would be difficult to get a mortgage so that would make any prospects likely cash-buyers.
  • I would need to sell it well-below market value.
  • Any cash-buyer might still have difficulty obtaining insurance.

So in other words, I was told I was stuck. That’s not my fault. I was done and I wanted my life back.

Call to Lennar Tampa call center

On February 17th, 2017, I called the Lennar Tampa Customer Call Center. After speaking with a fantastic agent, I was connected Joe Fulghum, a leader in the call center. I am not sure of his title, but I thought it was Vice President or Director.

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After explaining my situation, Joe assured me he was going to get the right people involved and he would contact me soon.

The call started at 2:33 PM and lasted 25 minutes. I felt a sense of relief.


After a 25 minute call with the Lennar Tampa call center, I felt a sense of relief. The experience was much different than Lennar customer care through Twitter. This is also where the roller coaster begins.

Mr. Fulghum was a man of his word. I received a response very quickly.

Initial email from Mark Metheny, Lennar Division President

On February 17th, 2017 at 3:23 PM, I received my first of many emails from Mark Metheny, Lennar Division President (here is his LinkedIn profile). Here is the email:

“Mr. Fannin – I understand you’ve reached out to Joe Fulghum with Lennar. I run the local operations for lennar [sic] and would like to coordinate a time to meet with you, along with our Director of Construction, Steve Smith & Director of Customer Care, Jim Yeadon.

Are you available any of the following:
Monday 2/27 at 2pm
Thursday 3/2 at 1pm

Or if you’re not available to meet during the daytime, we can try to coordinate evening or weekends.”

My response to Mark Metheny’s email

Just reading it gave me a sense of relief. I responded at 6:48 PM with this email:

“Mr. Metheny-

Thank you so very much for the response and time to meet. I am very much looking forward to an open discussion.

I am so sorry to ask, but is there any possible way we could arrange for the coming week? Tuesday-Thursday I have flexibility to move around as we are doing internal build projects.

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Let me know if there might be some flexibility and can work to accommodate over the weekend.

I can also prepare electronic sheets for everyone to make our time as productive as possible. If you have not yet been in the neighborhood, I am also happy to give you a tour.

Thank you all, and looking forward to it.

Meeting in my home scheduled with Lennar Homes

We went back-and-forth for a while but scheduled a meeting at my home with Mark Metheny and his executive team.

The meeting was scheduled for March 2, 2017, at 5:00 PM.

Note: As of the date of this publication, all the Lennar executives went silent and none of the construction repairs were ever made, including the promised replacements of two, improperly installed and defective A/C units causing extensive mold exposure and health issues.

Next Lennar Communication: Meeting With Lennar Tampa Executives in My Home: “I’m So Sorry”

Previous Lennar Communication: Could the Bad Lennar Reviews Be Wrong? No. Here’s My First Experience.