Lennar’s Plague of Defective Pavers | My Lennar Home

Lennar on Defective Brick Pavers – We’ll Fix Them – Just Not Yours

As soon as I drove up to meet Bob Harrower at my new construction home before closing, I immediately noticed something wrong – the brick pavers were sinking. The pavers were an issue since before I closed on the Lennar home in May of 2013 at the Westshore Yacht Club. They continue to be an issue.

defective brick pavers sinking lennar homes construction problems joel fedora

I immediately noticed the sinking – this is in May of 2013 just days before closing on a new construction home by Lennar at the Westshore Yacht Club.

Besides the pavers sinking, I continued to find issues with cement left on them, as well as discoloration. WCI Communities (now Lennar) came out on several occasions to fix the pavers. Joel Fedora even suggested I seal the pavers in an attempt to reduce the risk of continued discoloration. Unfortunately, I trusted him.

I sealed the pavers – we all did

Within the first couple of months, I sealed my pavers. Many of the homeowners followed after me in also sealing and shining their pavers. It seemed to work. These are pictures of my pavers in the first months after sealing them.

pavers before lennar construction issues mark metheny

These are what the pavers did look like and should look like. Lennar has a history of defective pavers.

defective brick pavers before lennar construction issues

The pavers at my Lennar home in the Westshore Yacht Club in August 2013 after adopting Maverick from the Humane Society. These are what the pavers should look like.

Over time, this is what my pavers started to look like by the spring and summer of 2015. This has nothing to do with the seal, as neighbors who didn’t seal have the same paver issues.

defective brick pavers lennar homes construction problems joel fedora

This is the exact step I’m sitting on in the picture above. Defective pavers that are discolored at a new construction Lennar home. Even those that did not seal their pavers are having the same issues that can’t seem to be fixed.

defective brick pavers white color lennar homes construction problems joel fedora

The defective pavers are discolored all over in my Westshore Yacht Club home. Many of the neighbors are having the same issue.

The paver defects not only include discoloration but loose or sinking pavers as well.

loose and defective brick pavers white color lennar homes construction problems joel fedora

Loose and defective brick pavers in a new construction home built by Lennar (formerly WCI Communities) at the Westshore Yacht Club.

Lennar claims I voided the warranty

On the exact day – July 25, 2015 – that Lennar tells my attorney that it’s my fault for sealing (even though Joel Fedora of Lennar indicated I should) and that I voided my paver warranty, Lennar is at my neighbor’s house attempting to yet again repair their pavers. The kicker? They also had their pavers sealed. Here are the pictures I took on that day when Lennar was fixing the same issue that they refused to fix for me.

lennar fixes neighbor defective brick pavers westshore yacht club construction defects

Pavers in the truck when Lennar was attempting to fix the same issue with a neighbor’s pavers.

lennar fixing neighbors defective pavers westshore yacht club construction defects

Lennar fixing the same defective brick paver issue that I had – but they claim I voided the warranty by sealing the pavers. The neighbors had sealed their pavers as well.

Not surprisingly, the multiple attempts with Lennar to repair or replace my neighbor’s defective pavers did not work. They still look like mine.

Defective pavers seem to be a common complaint in Lennar neighborhoods

As I continued to do my research over the years, I found lots of complaints of defective brick pavers in Lennar neighborhoods. Many of my neighbors at the Westshore Yacht Club have had – and continue to have – the same paver issues. Here are some samples from Facebook alone.

lennar paver issues facebook post construction problems

Lennar defective paver issues – a post on Facebook

lennar driveway paver issues

Pavers are amongst many issues that people complain about in a new Lennar home.

facebook post on lennar paver construction issues

More issues with pavers amongst many other issues in a new construction home built by Lennar.

This one was too long to screen capture, but this laundry list of issues – including pavers – is not uncommon in a new construction built by Lennar.

We bought a Lennar home back in August 2015. We can say the finished product was not what we expected. Since we moved in…

Posted by Diego Obando on Wednesday, January 6, 2016

Here is the history on this issue that’s gone on for 4.5 years.

Here’s the summary from all of the construction issues I keep in a spreadsheet.

*Note: For simplicity, the Lennar and WCI Communities names here are used interchangeably as Lennar took over WCI in February of 2017.

Quick Lennar Construction Issues Timeline

2013-2014 – First issues were reported to WCI. The initial responses were from Joel Fedora who is now a Vice President of Construction with Lennar.

Late-2014 – Towards the end of the year, I retained Amanda Buffinton (at the time a shareholder at Bush Ross) to start working the legal side of the issues, because nothing was getting resolved. The first Lennar in-house legal response happens around this time.

July 2015 – The case expands and WCI moves the case from in-house to outside legal. The outside legal responses are from this time.

September 2015 – Amanda Buffington files a 558 complaint against WCI/Lennar to start the process of filing a construction lawsuit.

October 2015 – Lennar’s outside legal sends a response to the 558 complaint. Their response was completely untrue. It’s the same attorney who provided the first outside legal response in July 2015.

The first deals with the issue of the discolored defective pavers.

Defective pavers issue description

Pavers – Mr. Fannin’s pavers are becoming washed out and almost white in color. Joel Fedora and Bob with WCI previously informed Mr. Fannin that by sealing his pavers, he voided the warranty. However, it was recently discovered that WCI is repairing the pavers of Mr. Fannin’s neighbors who also sealed their pavers. This is not the first time that Mr. Fannin notified WCI about paver problems. Mr. Fannin first notified Bob at WCI regarding the sinking of the pavers on the extended lanai on May 12, 2013.

Original response to the defective pavers issue from Joel Fedora

None – this issue was noted after the construction issues went to legal.

Lennar in-house legal response to the defective pavers issue

Per 6-30-15 letter from WCI counsel, WCI performed repairs on the pavers. After those repairs, Mr. Fannin sealed the pavers, which voided the warranty.

Amanda Buffinton legal response to Lennar about defective pavers issue

Unacceptable response. The parties are at an impasse with regard to this issue.

Buffinton response to Lennar outside legal (prior to filing the 558)

Unacceptable response. The parties are at an impasse with regard to this issue.

Final WCI outside legal response to 558 complaint

The Homeowner sealed the pavers voiding the warranty.

Lennar executive’s response on 5/22/2017

Sealer not applied by the Company. No action will be taken.

Here is my note to this response that was never answered:

WCI repaired neighbor’s after seal – WCI did not provide seal or apply it to the pavers. I am assuming you are referencing WCI/Lennar as ‘the Company’

The second deals with the issue of loose pavers.

Loose pavers issue description

Three loose border pavers needs to be secured along edge of driveway, about halfway up.

Original response to the loose pavers issue from Joel Fedora

WCI will schedule Artistic Pavers and Surfaces to secure the edges of the driveway.

Lennar in-house legal response to the loose pavers issue

WCI will schedule Artistic Pavers and Surfaces to secure the edges of the driveway.

Amanda Buffinton legal response to Lennar about loose pavers issue

Accepted.

Buffinton response to Lennar outside legal (prior to filing the 558)

Resolved. Mr. Fannin reserves his rights.

Final WCI outside legal response to 558 complaint

WCI offered to resolve this item but the Homeowner canceled the repair.

Note: This is not true at all. See: WCI (Now Lennar Homes) Lied in Their Legal Response. Why?

Lennar executive’s response on 5/22/2017

Secure the three loose border pavers with mortar.