My Lennar Customer Care Experience – Not Good | My Lennar Home

Could the Bad Lennar Reviews Be Wrong? No. Here’s My First Experience.

My first interaction with Lennar Customer Care was my first indication of what was to come in the next several months. It’s been nothing but a roller coaster waste of time.

On November 22, 2016, Lennar Homes started following my Twitter account. I assume this was in response to numerous tweets I made about my construction issues with the builder.

 

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Lennar customer care started to follow me on Twitter after posts I made about issues I was having with WCI Communities.

Announced back in September 2016, Lennar was taking over WCI after WCIC stock kept tanking. I can’t imagine why.

Were all the Lennar reviews wrong? I would soon find out they were incredibly accurate.

I had some reserved hope that Lennar might be a much better company than all the reviews and articles led me to believe.

lennar customer care lennar reviews

 

Here is just a sample of what I read when I searched for Lennar reviews.

  • ConsumerAffairs Lennar Reviews and Complaints (there are a ton of them in here).
  • Pissed Consumer Lennar Reviews and Complaints (1.5/5 stars and 281 reviews).
  • Zillow has an epic thread with 29 answers to “Any experience with Lennar Homes?”
  • Glassdoor Lennar Reviews
  • Trulia has 41 answers to the question, “What is Lennar builders reputation in Florida?”

What occurred over the next several months was nothing short than a complete roller coaster and waste of time. I should have gone with my gut and paid attention to all the negative Lennar reviews. I should have also realized they were no different than WCI Communities. This was a match made in heaven.

lennar reviews google results

A simple search for ‘Lennar reviews’ shows an interesting and telling visual. Click the gif to open the most recent search results for ‘Lennar reviews.’

Lennar customer care responds to a tweet

Because the inside of my house was barely warmer than the outside temperature, I tweeted this:

You’ll see one response. That was mine to Lennar. They have since blocked me on Twitter. Guess the honeymoon is long over.

lennar reviews customer care twitter block

Lennar blocks me on Twitter after I start to tweet posts that reinforce all those negative Lennar reviews.

They apologized and then instructed me to make contact Marli at lennartampasocial@lennar.com.

My first email to Lennar customer care

On 1/9/2017, I sent this email to Lennar customer service:

“Marli,

I am responding to the request from a recent Twitter message:
I am wondering if you might have a few minutes to chat today, as it is probably more efficient than going through email.

Just let me know when you might be available. Alternative you can call me at 312-636-5747. If I should not be able to answer, I will return your call ASAP.

I hope the “everyone is back” Monday is treating you well, Marli, and look forward to speaking with you.

Thank you,
Kris”

lennar-florida-homes-social-initial-email

My email to Lennar Customer Care at the request from a message on Twitter.

No response from Lennar

On January 12, 2017, I sent a follow-up email because I had not received a response (I even set up a reminder). I was confused, as I could tell the email had been received and read – many times.

lennar social media checking emails

The message was checked by Lennar Customer Care several times before there was even a response.

“Marli-

I am following-up on the below message.

Thank you,
Kris”

Lennar customer care responds almost 5 days later

This should have been my clue that all the reviews about Lennar were accurate. Not only did it take them almost five days to respond, they said there was nothing they could do. Remember, Lennar customer care asked me to reach out to them for assistance. Here is the email they sent:

“Hi Kris,

Thanks for reaching out via Twitter. Unfortunately, we are not in control of WCI, but I would be happy to forward your concern to their management team.

Have a wonderful weekend.

Best,

Marli Harrelson
Internet Marketing Coordinator”

lennar-tampa-homes-social-reach-response

I respond to Lennar customer care

You cannot rationalize irrational behavior. For some reason, I went against my own advice and replied to the email asking for an explanation.

“Marli-

Thank you for the response, but I am confused as to why it took 5 days for a response to tell me to go to WCI management?

WCI is the issue. I think you’ll learn that as you become more integrated with them. WCI management is a huge part of the issue.

Kris”

lennar-customer-care-response-to-not-controlling-wci-communities-mark-metheny

Lennar customer care responds with…nothing

Seriously. No response. At all. Crickets.

I should have run at this point. This will give you just a hint to all that was about to happen in the coming months. Clearly, all those negative Lennar reviews were on to something.

However, when I had one last realtor tell me that I would have to essentially fire sale my home to get out, I had enough.

My next communication was to the Lennar Homes Tampa Division call center.

This is how my 3 small children get to eat their Christmas dinner. Our master shower has leaked on to our dinning room…

Posted by Courtney Wiest on Monday, December 11, 2017

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