Second and Last Conference Call With Lennar | My Lennar Home

Second – and Last – Conference Call with Lennar for Construction Issues

Considering at this point it had been more than four years dealing with now 80+ Lennar construction defects, I was very calm and cooperative with the new builder. It began working with them back in March and our second conference call was scheduled for Friday, May 26, 2017, at 1:30 PM EST. The first conference call to discuss the construction issues wasn’t productive, so I had hopes that this one would be.

In attendance were Mark Metheny, Steve Smith, and Richard Hudak. Rick had been at the home for the inspections by Lennar but wasn’t on the first call. There were many discrepancies on that call in terms of what was resolved or actually inspected during the two visits. I was hoping these would be clarified and resolved.

I was wrong.

It was another 79 minutes of going through each item. We never got all the way through and even more confusion and frustration built. Part of the reason is that Lennar had taken everything in a construction defect spreadsheet I had been keeping for years and decided to break it into three other documents. The items didn’t match up amongst all the documents.

We accomplished little on the call. I certainly felt frustrated – and exhausted – I could sense they felt frustrated as well.

Mark Metheny requests additional inspections, including an environmental inspection

Because of the confusion, Mark Metheny thought it was a good idea to have Rick come out for additional inspections. The evidence of metal corrosion throughout the house (the insides of my ceiling fans are rusted and corroded as well) amongst other environmental concerns, also prompted him to suggest that an environmental company come with Rick to do an initial, visual inspection. The environmental company he suggested was Environ.

mark metheny email environmental company inspection additional home inspections

Mark Metheny of Lennar wanted to bring in an environmental inspection company in addition to other home inspections based on the numerous construction issues and evidence of metal corrosion.

Here is the email that Mark Metheny sent to me on May 31, 2017.

I was growing more frustrated

I wanted out of the house but I couldn’t sell it. The longer we spent on just getting through all the issues, the longer the repairs would take. I didn’t know how much longer this housing market would last. I was running out of time, energy, and hope.

We had been working on this for nearing three months together and we still had not gotten through discussing all of the construction defects. I was at more than four years dealing with these defects and I was exhausted with being required to have the same conversations repeatedly with different people.

I sent an email to Mark asking for a few minutes to chat privately. I wanted to make sure before I started scheduling more inspections that we were on the same page on key items and goals.

On May 31, 2017, I sent Mark Metheny this email:

email to mark metheny for private conversation

Email to Mark Metheny of Lennar requesting a private conversation.

When I didn’t hear from Mark, I sent a follow-up email on June 5, 2017.

followup email to Mark Metheny requesting email June 5 2017

When I didn’t hear from Mark Metheny, I sent this follow-up email several days later.

Mark never responded to either email. Six days later, I would call Mark after experiencing yet another air conditioning malfunction.

Next Lennar communication: 20th A/C Malfunction and Call to Mark Metheny: “I Can’t Keep Living Like This”

Previous Lennar communication: First Conference Call to Review Lennar Home Inspections – Nothing But Confusion Results